SUKI SONG Your website, your email, your analytics, your DNS. Managed by one person you can actually reach. Technical support for your website and email. A webmaster, on call. A monthly read of what moved.
Most small business websites have nobody technical behind them. The designer moved on, the domain lives in one account and the email in another, and the first sign something broke is a client saying your emails went to spam. I am the person who takes that on: month to month, on the platforms you are already on.
Run by a certified program manager.
Website management is mostly not code. It is knowing which of your four accounts actually serves your DNS, writing down what changed and why, and keeping the monthly read honest. I ran engineering and analytics delivery at Meta as the program manager and Scrum Master for 34 contributors across four teams. Your website gets that same discipline, at a size that fits it.
- PMPProject Management Institute, 2023
- PSM IIScrum.org, 2024, top 5% globally
- PSPO IIScrum.org, 2025
Technical support for your website and email
Email going to spam. A domain that points somewhere strange. A form that stopped sending. A record your email provider told you to add and nobody knows where. You email me; I find the account it lives in and fix it, and I write down what I did so it stays fixed.
Your webmaster, on call
The old word for it, and still the right one: a person who knows your site, your domain, and your accounts, and answers when something is off. Not a ticket queue, not a tier-one script. Small changes, publishing checks, redirects, the things that need doing between projects.
Website operations on the platforms you are actually on
Squarespace, Wix, Framer, WordPress, Google Workspace, Cloudflare. Most businesses run on two or three of these at once, and the gaps between them are where things break. I consolidate what can be consolidated, document what cannot, and keep a register of which account controls what.
The systems around the website
Payments, booking, forms, help desk, CRM, the automations between them. I have administered Zendesk, Jira, and Salesforce from scratch, built Stripe funnels, and shipped internal AI tools. If it touches your customer and lives in an account, it is in scope.
A monthly read of what moved
Once a month we look at the numbers together: Google Analytics, Search Console, and where AI assistants are and are not citing you. Schema and the AI files (llms.txt and friends) kept current as you publish. In plain language, with what I would do next.
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Call
Fifteen minutes on what you have and what keeps breaking. Free. If you only need a plugin-update plan, I will tell you and point you at one.
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Access
You add me to the accounts that matter, as a collaborator, never by sharing a password. I map what controls what and send you the register.
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On call
You email me. Not a form, not a queue, not a tier-one agent reading a script. Fixes land with a written note of what changed.
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The read
One meeting a month on what moved and what I would do next. Month to month, no long contract. Stop whenever it stops earning its place.
What it costs
Published pricing guides put professional website management somewhere between two hundred and a thousand dollars a month. If all you need is plugin updates and backups, buy a forty-nine dollar maintenance plan, not me. What you pay me is quoted on the fifteen-minute call once I have seen your actual setup. What moves the number: how many platforms your stack spans, whether your email runs through the same provider as your site, and whether you want the monthly read.
| Maintenance plan | Website management (this page) | Agency retainer | |
|---|---|---|---|
| What it covers | Plugin updates, backups, uptime pings | Your site, your domain, your email authentication, your analytics, across the platforms you use | Marketing, content, ads, and the site, as a package |
| Who does the work | Automated tooling, a shared support desk | One named person you email directly | An account manager and a rotating team |
| Typical published cost | Tens of dollars a month | Quoted on a call after seeing your setup | Low thousands a month and up |
| What it does not do | Diagnose why email is going to spam, or which account serves your DNS | Write your content or run your ads | Answer a Tuesday email from the person who did the work |
My own domain, checked at build time.
The site you are reading runs the same email authentication I set up for clients, and the build that publishes this page looks the records up and prints them. If they ever weaken, the page will not build.
SPF
- SOURCE
- DNS TXT sukisong.com
- METHOD
- node:dns resolveTxt at build time
- STATUS
- v=spf1 include:_spf.google.com ~all
- CHANGED
- 2026-09-22
DKIM
- SOURCE
- DNS TXT google._domainkey.sukisong.com
- METHOD
- node:dns resolveTxt at build time
- STATUS
- 2048-bit RSA key published
- CHANGED
- 2026-09-22
DMARC
- SOURCE
- DNS TXT _dmarc.sukisong.com
- METHOD
- node:dns resolveTxt at build time
- STATUS
- p=quarantine
- CHANGED
- 2026-09-22
Records last changed 2026-09-22
From a client engagement, on file
CLIENT, ON FILE
- SOURCE
- An Austin video production studio, September 2026
- METHOD
- Authentication-Results header on a test message to an outside inbox; kept on file, dated by hand
- STATUS
- From no DMARC record to dkim=pass spf=pass dmarc=pass
- CHANGED
- 2026-09-08
What you get, and what I will tell you straight.
- A named person who answers, and a written note with every change.
- A register of which account controls what, so nobody has to guess again.
- A monthly read in plain language, with what I would do next.
- This is not a plugin-update plan and not content production. If that is all you need, I will say so on the call and point you somewhere cheaper.
- Some fixes need access only you can grant: your registrar login, an admin seat, a code sent to your phone. When that is the blocker, I will tell you exactly what to click and wait for you.
Why is my business email going to spam in Gmail?
Usually because the domain is missing one of three DNS records (SPF, DKIM, DMARC), or because a platform move dropped one. Since February 2024, Gmail and Yahoo have made them the baseline for inbox placement, and require all three outright from anyone sending at volume. I find which account serves your DNS, add the records, and confirm with a real test message whose headers show them passing.
I do not know who controls my domain or my DNS. Can you find out?
Yes, and it is the first thing I do. Registrar, DNS host, site host, and email provider are often four different accounts. I map them, write the register, and send it to you before changing anything.
My web designer stopped responding. Can you take over my site?
Yes. You add me as a collaborator on the accounts you have, I document what is there, and we go from that. I do not need the old designer, and I do not need to rebuild anything to start.
Can you manage my Squarespace, Wix, or Framer site if you did not build it?
Yes. Most of the sites I manage were built by someone else. Each platform has its own method page on this site, and I work inside the one you already own.
Do you need my passwords and admin access?
Never a password. You add me as a collaborator or an admin seat under my own login, and you can remove me any time. Anything that needs a code sent to your phone, I walk you through and you click.
Do I have to sign a contract?
A short agreement, month to month. No minimum term and no long commitment; you stop when it stops earning its place.
Is this website maintenance or website management?
Management. Maintenance plans update plugins and take backups; management is a person watching the whole setup, fixing what breaks across your accounts, and reading the numbers with you every month. If maintenance is all you need, there are cheaper plans and I will point you at one.
What does it cost?
Published pricing guides put professional website management somewhere between two hundred and a thousand dollars a month. If all you need is plugin updates and backups, buy a forty-nine dollar maintenance plan, not me. What you pay me is quoted on the fifteen-minute call once I have seen your actual setup. What moves the number: how many platforms your stack spans, whether your email runs through the same provider as your site, and whether you want the monthly read.