Selected work
Case studies.
Detailed write-ups of operational tooling, systems design, and the analytics reporting that proves it works.
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Latest 2024 – present · FAANG finance org
Built The Pulse, an 8-product internal delivery platform. Solo. 34 contributors live across 4 teams. Standups cut in half.
Started building when the ticketing system kept failing the team. Shipped a delivery-telemetry app, then 7 more products on the same platform: AI insights chatbot, retro tool with AI analysis (retiring Miro and Lucidchart), a new diff-and-lines-shipped metrics framework, gamification for adoption, manager view with AI recap, and a backend conflict-detection system.
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2020 – 2023 · Turntide Technologies
Audited 8 workstreams against two goals. Cut roughly 50 projects. Helped deliver the tiger-team model that ran what was left.
Catalogued every active project across all 8 workstreams into a single master file. Held an in-person line-by-line audit against the 10K-motor transition and profitability. Presented to SVP and Board.
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2020 – 2023 · Turntide Technologies
Built Turntide’s reporting layer from zero. Surfaced what the team was flying blind on. Sales Partner of the Year, 2022.
When I joined, Technical Services had a Zendesk contract and no data being captured. I built the cross-tool reporting layer that fed product, CS, field ops, and the ROI behind the 10,000-motor channel transition.
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2019 – 2020 · Avocado Green Brands
Cut 30% overhead during COVID by rebuilding the support stack. $480K/year saved, and the systems stayed.
Rebuilt the CX and returns infrastructure during COVID. Migrated returns ticketing off a failing Airtable instance to in-house Jira in two quarters. Cleared a 5,000+ ticket backlog with automation rules that held.
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Personal · in build
Personal coding projects.
Side builds and learning projects. Case studies coming soon.
In progress
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Selected work · drafting
More work case studies.
Additional case studies in progress. Check back.
In progress