Suki Song

Program Manager, Finance Data & Analytics

Meta · Austin, TX

• Designed and shipped The Pulse, an 8-product internal delivery platform, as the sole PM-builder for 34 cross-functional contributors across 4 teams. Architected so each Finance domain can run its own stakeholder-facing delivery view.
• The platform spans live delivery telemetry, backend conflict-detection across workstreams, an AI insights chatbot, an AI-analyzed retro tool that replaced Miro and Lucidchart for the team’s retrospectives, a metrics framework built on diffs and lines shipped (replacing a broken task-open/close signal), gamification for adoption, and an async blocker pipeline. The live telemetry alone replaced roughly 3 hours of manual status reporting each week.
• Took the team’s unreviewed task backlog from nearly 200 to zero and built the triage routing that keeps the intake queue clear, with work assigned to the right teams and owners. Drove an 80% sprint close rate.
• Run delivery cadence and Scrum as sole Scrum Master for all 34 contributors across 4 teams, including two BPO vendors, Accenture and Infosys. Cut standup load from 4 weekly meetings to 2 with no loss of delivery visibility, returning 2 to 3 hours of recurring meeting time to the team each week. 4-week sprint cycle; roughly 8 executive-facing readouts per month.
• Stood up cross-functional partnerships that caught overlapping work across teams and reduced the resulting tech debt.
• Built the Contract-to-PR Resolution app, the team’s first system for moving finance contracts to purchase requisition where none had existed. Unified intake, dashboard, ticketing, and automated status updates into stakeholders’ preferred channel, Google Chat, routing roughly 30 contracts a month and cutting about 10 minutes of cross-platform switching per review.

Senior Project Manager

Critical Mention (an Onclusive company) · Remote

• Rebuilt the delivery system for the Web Crawler engineering team. Moved development from ad-hoc commits to a structured cadence on the company’s core media monitoring product.
• Owned program strategy and delivery operations end-to-end. Backlog priority, decision cadence, and blocker resolution across engineering and product.
• Built the operational scaffolding (delivery goals, retrospective frameworks, stakeholder rituals) that engineering kept using after I left.

Senior Technical Program Manager → Senior Business Program Manager

Turntide Technologies · Remote · 3 years across 4 roles

• Senior Business Program Manager, Automation (Apr – Aug 2023)
• Senior Business Program Manager, Enablement & Experience (Nov 2022 – Apr 2023)
• Senior Business Program Manager, Revenue (Jul – Nov 2022)
• Senior Technical Program Manager, Services (Aug 2020 – Jul 2022)

• Built reporting infrastructure from scratch where none had existed. Data and dashboards informed pricing strategy, sales-channel transition, and product reliability decisions. Case study →
• As Business Program Manager, joined the core PMO team setting strategy across the entire organization. Presented to C-Suite leadership multiple times on portfolio roadmap and direction, channel transition, and profitability gates.
• Led a strategic audit of the 8-workstream project portfolio in the company’s final two quarters. Audited every active project against the 10,000-motor channel transition and profitability gates, stood up the tiger-team operating model that ran the surviving work, and presented findings to SVP and Board. Case study →
• Transitioned 10,000 motors from direct to channel sales internationally. Enhanced VOC capture; lifted product reliability and CSAT.
• Administered Zendesk and Jira from the ground up; built Salesforce integration via API in partnership with the dedicated SF admin. Stood up environments, developed automated solutions, and delivered analytics dashboards across the stack.

Senior Technical Program Manager (parallel volunteer)

Harvard in Tech Seattle

• Built an ML-based solution to filter fake news and misinformation on the open web.
• Developed end-user product measuring information accuracy across social media, news media, political representatives, and law enforcement.
• Three sub-roles across the year: Senior TPM, Data Science, Product.

Technical Project Manager

Avocado Green Brands · Los Angeles, CA

• Reduced operational overhead 30% during COVID, saving $480,000/year. Reconstructed Zendesk from the ground up and shipped customer-service automations. Case study →
• Re-architected the company’s IVR (Interactive Voice Response) and RMA (Returns) systems end-to-end. Redesigned customer call-routing and returns workflows for COVID-era operations.
• Delivered hardware deployment projects under budget and 25% ahead of schedule.
• Integrated the company’s largest revenue-generating VX (Virtual Experience) sales channel during COVID adaptation. Iterative delivery cycles, weekly stakeholder check-ins.