Suki Song, PMP, PSM II, PSPO II

Founder

sukisong.com LLC · Austin, TX

• Founded a web and systems consultancy building AI-discoverable websites: technical SEO, structured data, and AI-citation infrastructure (llms.txt, entity graphs, crawler permissions) shipped as one system on every build.
• Built and operate the business’s full stack solo: Astro and TypeScript on Cloudflare Workers, Stripe payments, a KV-backed client onboarding funnel (intake, e-sign agreement, live status portal), and an automated test-gated deploy pipeline.
• Delivered client work including findfulfillingwork.org, a brand site for a career coach with a 150k+ audience; the client publicly credits the redesign as “night and day.”

Technical Program Manager, Finance Data & Analytics

Meta · Austin, TX (staffed by Magnit Global)

• Led the end-to-end lifecycle of a multi-product internal AI delivery platform as sole PM-builder, taking 34 cross-functional contributors across 4 teams from inception to deployment.
• Built 9 internal Gen AI software products inside one platform, including an internal AI assistant, an LLM-evaluated retro tool that replaced Miro and Lucidchart, and a conversational AI manager recap. Live delivery telemetry alone replaced roughly 3 hours of manual status reporting each week.
• Established a program metrics framework built on diffs and lines shipped, replacing a broken task signal, then drove an 80% sprint close rate and cleared a backlog of nearly 200 unreviewed tasks to zero through triage routing.
• Ran delivery cadence as sole Scrum Master for all 34 contributors across 4 teams, including 2 external BPO vendor partnerships (Accenture and Infosys, 16 contractors), cutting recurring meeting load from 4 to 2 weekly while returning 2–3 hours per week with no loss of delivery visibility.
• Identified and cleared delivery risk through an async blocker pipeline and drove unprompted cross-org adoption, with roughly 5 senior engineers requesting cross-system integrations on the platform.

Senior Project Manager

Critical Mention (an Onclusive company) · Remote

• Rebuilt the end-to-end delivery system for the Web Crawler engineering team, moving development from ad-hoc commits to a structured cadence on the company’s core media-monitoring software product.
• Owned program strategy and delivery operations end-to-end across engineering and product, giving the team a single prioritization and decision path and clearing blockers before they stalled delivery.
• Built the operational scaffolding (delivery goals, retrospective frameworks, stakeholder rituals) that engineering continued using after departure.

Turntide Technologies

Remote

Senior Technical Program Manager, AI/ML (volunteer)

Harvard in Tech Seattle

• Delivered an ML-based product that filters fake news and misinformation on the open web, measuring information accuracy across social, news, political, and law-enforcement sources, across 3 sub-roles (TPM, Data Science, Product).

Technical Project Manager

Avocado Green Brands · Los Angeles, CA

• Reduced operational overhead 30% during COVID, saving $480,000 per year, by reconstructing Zendesk from the ground up and shipping customer-service automations. Case study →
• Re-architected the company’s IVR and RMA systems end-to-end, redesigning customer call-routing and returns workflows for COVID-era operations.
• Delivered hardware deployment projects under budget and 25% ahead of schedule through iterative delivery cycles and weekly stakeholder check-ins.